DELIVERY:

1. Regional Areas: A regional area refers to any Town or City in South Africa not covered by a daily flight schedule. Main areas are vice versa.

2. Delivery Time: The delivery time may vary based on the distance of the regional area from the main center. The provided timeline is an estimate only.

3. ECO Delivery: Orders over R2000 qualify for FREE ECO delivery.

4. Delivery Charges: For orders below R2000, delivery charges will be applied during checkout.

5. Dispatch Confirmation: Upon dispatch from our warehouse, you’ll receive a Dispatch Confirmation Email.

6. Weekend Orders: Orders placed between Friday after 3 pm & Sunday will be fulfilled and dispatched on Monday.

7. Delivery Window: Deliveries occur between 08:00 and 17:00. A signature is required as proof of delivery from you or a responsible third party.

8. Unavailability at Delivery: If you’re unavailable, the courier will contact you to arrange a second delivery attempt unless agreed otherwise for a third-party acceptance.

9. Delivery Address: We recommend nominating a regular daytime address (home, work, etc.) for delivery. Post office boxes are not accepted.

10. Terms and Conditions: Please refer to our Terms and Conditions concerning Delivery, as agreed upon by you.

 

RETURN POLICY:

Online Return:

11. Timeframe: A 30-working-day return policy with proof of payment applies.

12. Return Responsibility: Customers are responsible for return/refund deliveries.

13. Return Process: Initiate returns by emailing info@ttpcomfort.com or marketing@ttpcomfort.com. A customer service agent will arrange refunds after inspecting the product.

14. Exclusions: No refunds/exchanges on SALE goods without original proof of purchase.

Return Conditions for Non-Faulty Items:

15. Conditions: The item must be in its original condition and packaging, unused, and unworn. 15.2 Specially marked items like socks or pantyhose must remain in original packaging for hygiene reasons.

Quality Returns:

16. Condition Check: We ensure items are delivered in perfect condition. 16.2 If a fault is discovered upon receipt, retain the item in its received condition along with original packaging and documentation. 16.3 Notify us via email at info@ttpcomfort.com or marketing@ttpcomfort.com, detailing the fault and when it was noticed. 16.4 Contact our TTP Comfort agent with order and delivery note numbers, fault description, and required information. 16.5 We inspect returned items; receipt of items doesn’t imply acceptance or obligation to refund.

Return Exclusions:

17. Exclusions: No returns accepted if the item is damaged due to improper care, misuse, or alteration attempts. 17.2 Wear and tear expected in normal use won’t be accepted for returns. 17.3 Slight variations in appearance won’t qualify for returns if they don’t materially differ from the Site representation.

Refund for Defective Products:

18. Refund Process: Upon inspection and confirmation of defects, a refund will include the delivery cost.